SESSION ATTENDANCE POLICIES:
SESSION ENROLLMENT POLICY:
All players are required to pre-enroll in sessions to secure a spot in their desired session date. All sessions are capped at 20 members. If you are unable to enroll prior to the cap then your name will be added to a waitlist. This policy is intended to ensure we have the resources necessary to run each session safely and effectively.
SIGN IN POLICY:
All members MUST sign in prior to your scheduled session.
MEMBERSHIP PLAN RENEWALS, CHANGES AND CANCELLATIONS:
All Monthly Session Based Membership plans are paid by monthly automatic electronic payment (credit card or debit card). Monthly memberships will automatically renew on the 1st and 15th of each month at the same payment terms and billing date established at the time of enrollment. All punch card plans (5 Pack or 10 Pack), are paid upfront and will automatically renew upon expiration at the same rate and terms as the initial membership. Any changes to plan or cancellation must be received two weeks in advance of next billing cycle or plan expiration date. It is the member's responsibility to monitor membership expiration and renewal dates.
Memberships can be canceled at any time, however, we must receive written notification thirty (30) days prior to your credit/debit card processing date to cancel your monthly membership. All plans and monthly memberships require a minimum of 30 days written notice prior to next billing date to assure cancellation of automatic payments. Cancellation requests submitted within the 30-day billing cycle will result in a final payment drawn from your account on your established auto draft date. Once final payment has been drawn from your account, clients will have 30 days from the last bill date to use the facilities. It is your responsibility to provide written notice 30 days in advance of your next billing date. There will be no refund issued once a payment has been charged to your credit card. All monthly recurring term plans require 30 days written notification prior to your next bill date and will incur an early cancellation fee equal to a one-month membership for that plan.
ONE -TIME MEMBERSHIP FEE:
All players must pay the one-time registration fee to join the program, this fee covers your administration, uniform, insurance, and incidental fees.
MEMBERSHIP UPGRADES AND DOWNGRADES:
All players are welcome to upgrade or downgrade their membership plans or packages without penalty. Memberships can be upgraded at the start of the next billing cycle. However, if a member wishes to upgrade immediately their new membership plan will be prorated based on the number of days remaining in their current billing cycle at their new rate. At the start of the next monthly billing cycle, they will be charged at their full membership rate.
If a member wishes to downgrade their membership to a lower session based plan they must wait until their next monthly bill date for the new plan to be effective. Please note, changes cannot be made retroactively.
MEMBERSHIP HOLDS AND ACCOUNT FREEZES:
Clients may put their membership on freeze or hold, for a period no less than thirty (30) days (or one calendar month), and for up to ninety (90) days (three calendar months) per calendar year. Notice of freeze must be given to NA Prep via written email notification prior to the first day of the requested hold and will not be issued retroactively. Holds cannot be issued for personal travel under 3 weeks. All payments drawn prior to the requested hold will not be refunded. Clients will not be billed for frozen months, and billing will resume automatically upon the end of the freeze period. If a family chooses to cancel membership during the hold or freeze period, written notification must be issued within 30 days prior to the end of the hold period, otherwise, a family will be charged a final month of membership upon hold release.
MEMBERSHIP LAPSES AND MEMBERSHIP REACTIVATION:
If you choose to cancel your membership at any time and return at a later date you will be subject to any rate increases at the time of enrollment.
NA Prep will not provide refunds retroactively for any cancellation requests. Membership cancellations are only processed by sending written notification via email to firstname.lastname@example.org. Please do not send cancellation messages to our Facebook page or other social media sites.
NA Prep does not issue refunds if you do not use your membership. No exceptions.
DISCOUNTED MEMBERSHIP PLANS AND PACKAGES:
NA Prep provides discounted rates to siblings within the same household.
We reserve the right to scale or stop your training session if it is deemed unsafe.
NA Prep reserves the right to refuse service to anyone for any reason. We reserve the right to cancel a players membership at any time for any reason. If your membership is terminated by NA Prep for any reason; we will refund the balance or remainder of any prepaid, unused membership.